Annual Customer Experience and Service Delivery Conference

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Customer Experience and Service Delivery Conference

The growth of an economy and any business is directly related to the organisation’s approach to customer experience and service delivery. Chartered Institute of Customer Management is pleased to announce the Annual Customer Experience and Service Delivery Conference which will be held on the 22nd of September 2022 at Radisson Blu Hotel.

The conference will set stage for an inclusive framework that will help to improve service delivery across all sectors of the economy. The event is a gathering of CEOs, executive directors, customer experience practitioners and customer service experts and every other role that involve delivering moments of WOW to customers. It is going to bring together the corporate community and government departments to discuss on the Service Delivery Status of Zambia at a macro level and find out ways on how best to improve the status quo.

The conference will end with the 2022 Zambia Service Excellence Awards which is a platform to reward and recognize customer service excellence in Zambia. These awards provide an opportunity to recognize and reward hardworking individuals and businesses in Zambia who are providing excellence in customer service. The award extends to all organisations including Private and Government organizations.

This is the only customer service recognition event in Africa and seeks to promote the importance of customer service and encourage businesses and staff to strive to exceed customers’ expectations.

The benefits from attending this high level event include:

1. Networking with other professionals

2. Exposure

3. Branding & Marketing Opportunities

4. Advertising at a low cost

5. Learning the latest insights in customer exposure

6. New Business Opportunities

7. Benefits of enjoying CICM products and services at a discounted price

8. Free CICM Membership

9. Opportunity to be a Sponsor

10. Collaboration Opportunities

The nominees for the Zambia Service Excellence Awards are as follows:

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